EA is currently investigating a problem concerning players of Star Wars: Jedi Survivor who are experiencing the loss of their pre-order and deluxe edition items. The issue was brought to light after several players reported the problem on platforms such as Reddit and the game's official support website.
In response to the increasing number of reports, EA acknowledged the issue and confirmed that they are actively looking into the matter. While the investigation is ongoing, EA has provided some guidelines to help players troubleshoot the issue and attempt to recover their lost items. Detailed instructions can be found on the game's support page.
However, some players have expressed their concerns on Reddit, claiming that even after restoring their items, they sometimes disappear once more.
Videogamer has also reported on this reoccurring issue. Although EA's support response suggests that the problem may impact all platforms, it appears to predominantly affect Xbox players.
Along with some users encountering attrocious frame-rates, now some players of Star Wars: Jedi Survivor has warned fellow gamers about a "major game-breaking bug" that can hinder progress in the game. Additionally, other players have encountered a separate bug that steals their experience points (XP).
The game has been receiving negative reviews on Steam, primarily due to performance issues on PC. In response to the criticism, EA released a statement acknowledging that the game is "not performing to our standards" and assured players that they are "committed to fixing these issues."
Recently, EA began rolling out the first of several planned post-launch patches aimed at resolving the problems plaguing Star Wars: Jedi Survivor, but many players have complained that the patches have actually made the game preform worse, or couldn't tell any difference at all.
Time will tell if EA can resolve all the issues with this game, but until then, it's yet another game released that could have used more time in development.